Despite the popular misconceptions of working in a , jobs in telesales and teleservice can be quite demanding. Although there is usually little in the way of required qualifications or training – most centres will provide specific training for different systems, clients and campaigns – the work requires certain personal qualities that not everyone possesses.

Some of these qualities are specific to the type of work you’re contracted to undertake as a call centre agent. If you are making outgoing calls, then the chances are you’re probably in a sales department – this obviously requires a different approach than handling incoming calls, where you will most likely deal with incoming customer enquiries. For example, many people lack a willingness to sell products to others, particularly over the phone.  Read more...